LUXOS CASINO TERMS OF USE
Version 1.4
Date of Publication: July 20, 2024
Luxoscasino provides access to and use of the www.luxoscasino.com Website subject to these terms of use. Use of the Website constitutes your acceptance of these Terms and Conditions.
DEFINITIONS
1.1. The following definitions are used in these Terms of Use: “Access Device” means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices, or any home entertainment system such as video game consoles and smart TVs (or by any other remote means); “Bonus Terms” means any terms of use and/or rules with regard to promotions, bonuses, and special offers which may apply to any part of the Services from time to time; “Game” or “Games” means any and all Games made available to Players via the Website, as well as such further or other Game(s) as may be added to the Website by Luxoscasino in the future. “General Terms” means the Terms and Conditions set out in this document; “Luxoscasino” means the company, Lemonia International (Pvt) Ltd, incorporated in Sri Lanka under company number PV00300268 and licensed via the Anjouan Gaming Board under license number ALSI-152406032-FI3 (License Holder); “Privacy Policy” means Luxoscasino’s privacy policy accessed via the Privacy Policy link, which is an inseparable part of these Terms and Conditions; “Rules” means the Betting Rules and Game Rules specifically applicable to the relevant Game Play in question; “Services” means, as appropriate, the services offered at the time by Luxoscasino through the Website and/or via any Access Device application; “Website” means the website or any respective page, subpage, subdomain, or section thereof from time to time, located at or accessible via the domain name: www.Luxoscasino.com. 1.2) By using and/or visiting any section of the Website, or by opening an Account with Luxoscasino through the Website, you agree to be bound by the Terms and Conditions and You accordingly: Agree to the use of electronic communications to enter into contracts; (b) Waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; and (c) Agree that in order to use Luxoscasino`s service, you are requested to provide Luxoscasino with certain personal information, which shall be processed on the basis of Luxoscasino`s Privacy Policy. 1.3 In addition, where You Play any Game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any Game You Play (`Game Rules`), as set out under the relevant Website Help section and any Rules tabs, in respect of any new Games, the rules applicable to such Game; any Bonus Terms; any terms of use relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services. 1.4 The original text of the Terms and Conditions is in English, and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, the original English version will prevail. 1.5 Please read the Terms and Conditions carefully before accepting them. If you do not agree to accept and be bound by the Terms and Conditions, please do not open an Account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms and Conditions, which are in force from time to time, including any changes that may occur to the Terms and Conditions from time to time. Once posted on the Luxoscasino.com Website, any new Terms and Conditions and/or alterations to existing Terms and Conditions become of immediate effect, and You should ensure at all times that Your use of the Services remains in accordance with the Terms and Conditions.
2. CONTRACTING PARTIES
2.1. All information on the Luxoscasino Website is provided by Lemonia International (Pvt) Ltd which is the company operating https://www.Luxoscasino.com, herein referred to interchangeably as Luxoscasino, Luxoscasino.com, Lemonia International (Pvt) Ltd, “We”, “Us”, or “Our”, with which You are entering into this contract pursuant to these Terms of use. 2.1.2 As the registered Account holder, you shall be herein referred to interchangeably as “You”, “Your”, “the Customer”, or “the Player”. 2.2 These Terms and Conditions are hereby agreed between You and Luxoscasino and jointly have application for any payment processor used by Luxoscasino in the ordinary course of its business dealings with You; and, in the case of Terms relating to money held in Your Account from time to time, to any Luxoscasino Group Company which holds such money and shall (where appropriate) be deemed to include Luxoscasino`s agents, partners, payment processors, and suppliers.
3. OPENING YOUR LUXOSCASINO ACCOUNT
3.1 In order to place a bet or play a Game using the Services of Luxoscasino, you will need to open an Account with Luxoscasino (“Your Account” or “Account”). 3.2 In order to open Your Account for use with the Services, you can: 3.2.1 Click on “Join Now” on the Website and follow the on-screen instructions; or 3.2.2 by such other Account opening method as shall, from time to time, be offered by Luxoscasino; 3.3 When you open Your Account, you will be asked to provide Luxoscasino with personal information, including your full legal name, date of birth, and/or personal code, appropriate contact details, including a residence address, telephone number, email address, and payment card details (“Your Contact Details”). You may update Your Contact Details from time to time by contacting Customer Services or through the “My Account” management page on the Website, or by such other method as shall, from time to time, be offered by Luxoscasino. 3.4 In opening Your Account, You warrant that: 3.4.1 You understand and accept the risk that, by using the Services, you may, as well as winning money, lose money; 3.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the “Relevant Age”); 3.4.3 Gambling is not illegal in the territory where you reside. 3.4.4 You are legally able to enter into contracts; 3.4.5 You have not been excluded from gambling; and 3.4.6 You have not already had an Account closed by Luxoscasino for any reason. 3.5 Your Account must be registered in your own, correct, full legal name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc.) and/or Account in respect of the Services. Any other accounts that you open with Luxoscasino, or which are beneficially owned by you concerning the Services, shall be “Duplicate Accounts”. Luxoscasino may close any Duplicate Account (but shall not be obliged to do so). If Luxoscasino closes a Duplicate Account: 3.5.1 All bonuses, free bets, and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You; 3.5.2 Luxoscasino may, at its sole discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by Luxoscasino from the relevant Duplicate Account, any amounts to be refunded to Luxoscasino by You in respect of a Duplicate Account may be recovered by Luxoscasino directly from any other of Your Accounts (including any other Duplicate Account); or 3.5.3 Luxoscasino may, at its sole discretion, allow usage of the Duplicate Account to be deemed valid, in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by Luxoscasino.
4. USERNAME, PASSWORD, & CUSTOMER INFORMATION
4.1 After opening Your Account, you must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) your username, password, and/or Account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device. 4.2 All transactions made where Your username and password and/or Account number have been entered correctly will be regarded as valid, whether or not authorized by You, and Luxoscasino shall not be liable for any claims whatsoever and, including but not limited to, in the event that You disclose Your username, password or Account number to anyone else (whether deliberately or accidentally). 4.3 If you have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorized third party, please contact Luxoscasino immediately for a replacement through [email protected].
5. CLOSURE OF YOUR LUXOSCASINO ACCOUNT
ACCOUNT CLOSURE & TERMINATION BY YOU 5.1 You are entitled to close Your Account and terminate the Terms and Conditions on not less than twenty four hours’ notice to Luxoscasino at any time, by contacting Luxoscasino via email to [email protected], 5.1.1 Indicating Your wish to close Your Account; and 5.1.2 Stating the reasons why you wish to close Your Account, in particular if you are doing so because of concerns over the level of your use of the same. 5.2 Luxoscasino will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by Luxoscasino. 5.3 When You request closure of Your Account, Luxoscasino will, subject to the Terms and Conditions, return any outstanding balance in Your Account to You. 5.4 Upon any termination of Your Account, Luxoscasino shall be entitled (without limiting Luxoscasino`s rights under the Terms and Conditions) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms and Conditions; (c) as otherwise provided by the Terms and Conditions; or (d) as required by law or regulation. 5.5 When repaying the outstanding balance on Your Account, Luxoscasino shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as Luxoscasino may reasonably select. 5.6 Where You have closed Your Account, Luxoscasino may, in certain circumstances, be able to re-open Your Account with the same account details as before if You request Luxoscasino to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms and Conditions which are in force at the date of any such re-opening, and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid. ACCOUNT CLOSURE & TERMINATION BY LUXOSCASINO 5.7 Luxoscasino is, at any time (and notwithstanding any other provisions contained in the Terms and Conditions), entitled to close Your Account and terminate the Terms and Conditions on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by Luxoscasino, as soon as reasonably practicable following a request by You, Luxoscasino will refund the balance of Your Account, subject to the Terms and Conditions. 5.8 Where Luxoscasino close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms and Conditions, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that Luxoscasino may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure of Your Account and Termination of the Terms of Use, other than pursuant to the General Terms and Conditions, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms and Conditions in any way. For the avoidance of doubt, Luxoscasino will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by Luxoscasino pursuant to the Terms and Conditions, or in response to Your request). ACCOUNT SUSPENSION BY LUXOSCASINO 5.9 Luxoscasino shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms and Conditions. Upon the suspension of Your Account: 5.9.1 No activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by Luxoscasino; 5.9.2 No bonuses or contingent winnings will be credited to Your Account; and 5.9.3 Luxoscasino shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed. SURVIVAL OF THE TERMS OF USE 5.10 The Terms and Conditions, together with any relevant sections of the Game Rules, the Privacy Policy, and any Additional Terms, and any other paragraphs which are required for the purposes of interpretation, shall survive any Player account termination, whether said termination is instigated by Luxoscasino or by You.
6. LUXOSCASINO DEPOSITS & WITHDRAWALS POLICY
6.1 If You wish to participate in the Services, You must deposit money into Your Account from an Account or source from which You are the Account holder. Such funds may (subject to these Terms and Conditions) then be used by You to place bets or Play Games. If you use a payment method in respect of which You are not the Account holder, Luxoscasino reserves the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant checks. 6.2 For the avoidance of doubt, Your Account is to be used for Playing Luxoscasino Games and may not be used by You as a bank Account or mere repository of funds. Should Luxoscasino become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, Luxoscasino reserves the right to deduct an administration charge (whether or not Luxoscasino closes or suspends the Account). Funds deposited with Luxoscasino in Your Account shall not attract interest. 6.3 To the extent required by Your local law or tax or other authorities, You are responsible for reporting Your winnings and losses arising from the Services. 6.4 Subject to the terms of Closure of Your Account or any other terms set out in these Terms and Use or any amendments thereof, You may request withdrawal of funds from Your Account at any time, provided that: 6.4.1 All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed, or otherwise cancelled; 6.4.2 Any checks referred to Verification of Your Identity and/or Anti-Money Laundering Requirements have been satisfactorily completed by Luxoscasino`s Customer Services Team; and 6.4.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g., any applicable Bonus Terms). 6.5 On any withdrawal approved by Luxoscasino, provided that You give Luxoscasino sufficient information as to how the funds should be transferred to You, Luxoscasino will return the relevant funds to You (less charges incurred, or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law). 6.6 Luxoscasino will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. This, however, cannot be guaranteed. Therefore, Luxoscasino may process and pay withdrawals in a different payment method than the one requested by you, such as through different payment providers, USDT crypto currency wallet, a bank draft or wire transfer at the discretion of Luxoscasino. Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made or that was otherwise requested by You and, in circumstances where Luxoscasino is required to convert Your deposits between different currencies, the conversion rate used by Luxoscasino will be set at Luxoscasino`s absolute discretion. 6.7 Inactive Account Fee. If you do not use Your Account for gaming, making a deposit, withdrawal, or transfer, or if it is otherwise inactive, for a period of at least 12 consecutive months, then it will be an “Inactive Account”. All Inactive Accounts will incur a fee (“Inactive Account Fee”), in the amount of $25 per month. Accounts that remain inactive for longer than 12 consecutive months and have no funds remaining in them shall be closed by Luxoscasino without further notice.
7. LUXOSCASINO BONUS POLICY
7.1 Bonus funds may be provided to Players from time to time at the discretion of Luxoscasino. Players' bonuses are kept separate from the player's real money until any associated wagering turnover requirements are attained to unlock and release the bonus funds to the Player’s real money account. Once unlocked and released by completing the associated wagering turnover requirement, bonus funds are added directly and immediately to the Player’s real money balance and become the Player’s funds thereafter, i.e., the funds become immediately available to play or withdraw and are treated as the Player’s own funds 7.2 A “No Deposit Bonus”, if applicable, may be received once per person (Customer), per household, per address, per mobile phone, per shared computer, and per shared IP address. 7.3 Luxoscasino reserves the right to terminate, change, and/or alter bonuses without explanation or compensation of any form. If a Player or a group of Players are abusing Luxos Casino’s bonuses, Luxoscasino has the right to confiscate any winnings associated thereto and to close the Players’ accounts.
8. LUXOSCASINO GAME FAIRNESS & RNG TESTING METHODS
8.1 Luxoscasino is licensed and regulated by the Anjouan Gaming Board. One of our main concerns as an online gaming operator is to uphold fair gaming. All online products provided by Luxoscasino is supplied by licensed companies with approved status from the Anjouan Gaming Authorities. 8.2 Thorough testing took place on all products operated by Luxoscasino before their public release. In addition to Luxoscasino`s own rigorous internal testing, approved testing houses conduct external compliance testing to verify elements such as functionality, display, transaction monitoring, rules, mathematics, and Return to Player (“RTP”) calculations. All of this ensures the compliance of all of Luxoscasino`s products to all applicable regulatory requirements from Luxoscasino`s stringent gaming licensing and regulatory framework through the Anjouan Gaming Board, thus guaranteeing the Games integrated into Luxoscasino`s gaming platform perform as expected in terms of Player experience and RTP. 8.3 The Return to Player (RTP) value is a theoretical calculation of the expected percentage of returns that a specific game will payout to the Player after a significant number of Game Plays (e.g., hundreds of millions of Game Plays). While every single Game Play is unpredictable and it is possible to win a big amount or lose your bet, the average return of a specific Game in the long run will approach the theoretical RTP value, which is a statistical calculation. 8.4 In order to ensure the integrity of all Luxoscasino games, a Random Number Generator (RNG) is used to determine the random outcome of such games. This is standard industry practice, which ensures consistently random results which has also been extensively tested by running and analyzing hundreds of thousands of game rounds. The randomness of the RNG provides a provably fair gaming environment. 8.5 To find out more information about the RTP of specific Luxoscasino Games, we encourage you to visit the information section of the relevant Game.
9. PLAYING LUXOSCASINO GAMES
9.1 To place a bet or access a Service, you should follow the instructions provided at the respective section of the Website. 9.2 It is Your responsibility to ensure that the details of any bet, play, stake, ticket purchase, or similar transaction that You place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application, or otherwise) in accordance with the relevant Game Rules, as appropriate. 9.3 Your Transaction history can be accessed by you by clicking My Account on the Website, or through Luxoscasino`s Customer Services Team. 9.4 Luxoscasino reserves the right to refuse the whole or part of any Transaction requested by You at any time in Luxoscasino`s sole discretion, or where You have breached the Terms and Conditions. Luxoscasino accepts no Transaction until you have given the appropriate confirmation (or it has otherwise been accepted by Luxoscasino) in accordance with the Terms and Conditions. Transactions are confirmed immediately once you place them and may be viewed within your Account History. If you are in any doubt as to whether a Transaction has been accepted successfully, you should contact [email protected]. 9.5 Once a Transaction has been accepted and recorded by Luxoscasino, you cannot cancel the transaction. 9.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by Luxoscasino. 9.7 Luxoscasino may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well as terms set out for Verification of Your Identity. REMOTE GAMING 9.8 Luxoscasino games are made available to be played exclusively via the Website, Luxoscasino.com. It necessarily follows that, in order to play any of the games on offer via the Website, you will be accessing the Services via an electronic form of communication over the internet. 9.9 In relation to Your use of the Website for the placing of bets or playing of games, You should be aware that: 9.9.1 You may be using a connection or equipment which is slower than such equipment used by others, and this may affect your performance in time critical events offered via the Website; 9.9.2 You may encounter system flaws, faults, errors or service interruption, which will be dealt with in accordance with IT Failure; and 9.9.3 The Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website. ACCESS & USE OF THE SERVICES 9.10 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks, and internet access services that You need to use in order to access the Services. Luxoscasino will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. Luxoscasino does not make any representation or give any warranty as to the compatibility of the Services with any particular third-party software or hardware, including (for the avoidance of doubt) third party analysis that promise certain results from any of the Services. 9.11 Under no circumstances should You use the Services for any purpose which is likely, or is considered by Luxoscasino likely, to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass, or abuse any other person, including Luxoscasino`s staff and other Players, via the Website, social media, or otherwise, nor attempt to pass yourself off as being any other person, or behave in such a manner towards any Operator Staff or any other users of the Services, including Luxoscasino`s Customer Services, or any Help or Support function which Luxoscasino make available to You. 9.12 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without Luxoscasino`s express consent, including creating links to it. 9.13 Any material downloaded by You from the Website shall be downloaded entirely at Your own risk and Luxoscasino shall not be liable in respect of any loss of data or other damage caused by any such download. 9.14 Where Luxoscasino has reason to believe that your use of the Services is in breach of its Terms and Conditions, Luxoscasino shall, without prejudice to any of Luxoscasino`s other rights, be entitled forthwith to remove from the Website any offending content. GAMING & BETTING TERMINOLOGY 9.15 Expressions used in the betting and gaming industry are numerous. Should you be in any doubt as to the meaning of any expression, you should: 9.15.1 Look up its meaning in relation to the event or game you are betting or gaming on; 9.15.2 If you are still in any doubt, contact [email protected] for clarification, and 9.15.3 Not place any bet or game on any event until its meaning is understood to Your satisfaction, because Luxoscasino cannot accept any responsibility if You place a bet, buy a ticket, or play a game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game. ALTERATION OF THE WEBSITE 9.16 Luxoscasino may, in Luxoscasino`s absolute discretion, alter or amend any product or service (including any prizes offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, Luxoscasino may restrict you from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
10. LUXOSCASINO IDENTITY VERIFICATION & KNOW YOUR CLIENT POLICY
10.1 When you register for an Account, on the Account registration page, Luxoscasino will need you to provide certain information for security reasons: Your full legal name and contact details, including a valid email address which needs to be unique to Your Account. Your date of birth or personal code – You must be at least 18 years old. A unique username (Your username may contain only letters, numbers, underscore, and hyphen symbols) and a password, which means only you can access Your Account. A security question and the answer. 10.1.1 Luxoscasino`s registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button. 10.2 You may be requested by Luxoscasino`s Customer Services Team to further verify your identity. To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents: Each document must be sent as a separate image. Photo captured images are preferred, but if you’d rather scan your documents, send them as a .jpg. 10.2.1 When You take Your picture: Ensure that the first 6 and the last 4 digits of your credit card number should be visible, and the CVV should be hidden. Your picture must be in focus, and all the text must be easy to read. Your full passport photo page, driver`s license, or other government issued photo identification document must be in shot; don’t leave any bits out or cover it with your hand or fingers. Your lighting must be good, to stop any glare, don’t use flash. 10.2.2 Luxoscasino needs all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it. 10.3 Why do I need to verify my Account? 10.3.1 When You sign up for a new Account, Luxoscasino reserves the right to verify both that You are over 18 or not under Relevant Age and that You are who You say You are (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires Luxoscasino to do. 10.4 What do I need to provide? 10.4.1 To verify your age, Luxoscasino will accept one of the following documents: Passport (recommended). Driving license. National ID Card. Payment card (note that the first 6 and last 4 digits should be visible, and CVV should be hidden). 10.4.2 Rest assured, no card data shall ever be collected and stored by Luxoscasino without PCI DSS compliance. 10.4.3 To verify your identity (KYC), Luxoscasino may need additional documents, which could also include: Signed Credit Agreement. Utility Bill (not older than 6 months old). Bank Statement (not older than 6 months). 10.4.3.l Please make sure your documents are in acceptable condition when you send them to Luxoscasino to avoid delays in verification. 10.5 How can I send you my documents? 10.5.1 The quickest and easiest way to verify Your Account is via email to [email protected]. 10.6 Here are a few tips on how to get it right the first time: 10.6.1 Sending Your documents via email Take a photo of each of your documents and save the photos (or scan them and save as a .jpg) Open the email Account that you used to register for the Luxoscasino Website. Open a new email, addressed to [email protected]. Attach the photos. Enter Your Account number or username in the ‘Subject’ bar at the top of your email. Press 'Send'.
You warrant that
11.1 You warrant that: 11.1.1 The full legal name, residence address, date of birth, and/or personal code, payment card details you provide when opening Your Account are correct; and 11.1.2 You are the rightful owner of the payment card and funds which you at any time deposit in Your Account. 11.2 If information and personal details from the uploaded identity document and address proof are different than the full legal name and other details provided during registration, Your Account will be immediately closed until correct information and/or proof documents are provided. 11.3 By agreeing to the Terms and Conditions, you authorize Luxoscasino to undertake any such verification checks from time to time as Luxoscasino may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks”). You agree that from time to time, upon Luxoscasino`s request (including requests from the payment processor), You may be required to provide additional details in respect of any of such information You have provided Luxoscasino, including in relation to any deposits which You have made into Your Account. 11.4 Whilst Luxoscasino is undertaking any Checks from time to time, Luxoscasino may restrict you from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that Luxoscasino may, from time to time, re-perform the Checks for regulatory, security, or other business reasons. If any such restrictions cause you a problem, please contact Luxoscasino via email at: [email protected]. 11.5 In certain circumstances, Luxoscasino may have to contact you and ask you to provide further information to Luxoscasino directly in order to complete the Checks. For this purpose, Luxoscasino will be entitled, at its sole discretion, to require that You provide Luxoscasino with a notarized personal identification document or any equivalent certified personal identification document according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates Your source of funds. Until such information has been supplied to Luxoscasino`s satisfaction, Luxoscasino may prevent any activity from being undertaken by you in relation to the Account, or Luxoscasino may, where Luxoscasino reasonably believes that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by Luxoscasino. 11.6 It may be an offence for persons under the Relevant Age to make use of the Website. If Luxoscasino is unable to confirm that you are of the Relevant Age, then Luxoscasino may suspend Your Account until such time that Luxoscasino is able to confirm that you are of the Relevant Age. Any winnings which you have accrued during such time when you were under the Relevant Age will be forfeited. 11.7 It is the policy of Luxoscasino to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. Luxoscasino strives to comply with all applicable requirements under the legislation in force in the jurisdictions in which Luxoscasino operates, to prevent the use of the financial system for the purpose of money laundering and terrorist financing. 11.8 Luxoscasino is licensed and regulated by the Anjouan Gaming Board to offer remote Games over the internet. Under the licence conditions issued by the Anjouan Gaming Board, Luxoscasino is required to have in place adequate measures to prevent its systems from being used for the purposes of money laundering, terrorist financing, or any other criminal activity. As such, Players may be subjected to enhanced due diligence and reporting to relevant authorities in suspicious cases, with or without notice to Players.
12. LUXOSCASINO POLICY FOR PRIVACY AND MANAGEMENT OF PERSONAL DATA
YOUR PERSONAL INFORMATION 12.1 All information on Your Account held by Luxoscasino is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Luxoscasino Privacy Policy). 12.1.2 Luxoscasino is required by law to comply with data protection requirements in the way in which Luxoscasino use any personal information collected from You in Your use of the Services. Luxoscasino therefore takes very seriously its obligations in relation to the way in which Luxoscasino use Your personal information. 12.2 Prior to Your use of and when You use the Services it will be necessary for Luxoscasino to collect certain information about You, including Your full legal name, date of birth or personal code, Your contact details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“). 12.3 By providing Luxoscasino with Your Personal Information, You consent to Luxoscasino`s processing of Your Personal Information: 12.3.1 For the purposes set out in the Terms of Use (including the Privacy Policy); and 12.3.2 For other purposes where Luxoscasino (including Payment Processor) needs to process Your Personal Information for the purposes of operating the Services, including by sharing it with Luxoscasino`s service providers, employees, and agents for these purposes, for example, with Luxoscasino`s providers of postal services, marketing services, and Customer Services agents. Luxoscasino may also disclose Your Personal Information in order to comply with a legal or regulatory obligation. 12.4 Luxoscasino may retain copies of any communications that You send to Luxoscasino (including copies of any emails) in order to maintain accurate records of the information that Luxoscasino has received from You. MARKETING & PUBLICITY RIGHTS 12.5 The personal information supplied by you when creating Your Account will be processed, stored, and used by Luxoscasino in accordance with its Privacy Policy. However, you hereby further acknowledge that your username as well as town, city, and/or country of origin may be published, such as on a leader board on the Luxoscasino.com Website and/or elsewhere through other means or methods for the purposes of marketing, publicity, and promotion of its Website and products by Luxoscasino.
13.LUXOSCASINO 'COOKIES' POLICY
13.1 Luxoscasino reserves the right to use `cookies` to customize your browsing experience in its efforts to serve you better. Cookies are simple text files stored by your web browser, downloaded onto Your Access Device when you access the Website, and it allows Luxoscasino to recognize when you come back to the Website. Luxoscasino uses the cookie feature only to store a randomly generated “identifying tag” on your computer. These “tags” provide a method of distinguishing among visitors to Luxoscasino`s Website. Luxoscasino`s use of cookies cannot be used to obtain information about you or your computer system, nor do they compromise your privacy or security. You can refuse the cookies or delete the cookie file from your computer by using any of the widely available methods. 13.2 The Website may use cookies to track your use of the internet and to assist the functionality of the Website. Luxoscasino may use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet or play games on different parts of the Website. Luxoscasino also uses cookies for Luxoscasino`s own analytical purposes so that Luxoscasino can identify where customers have encountered technical problems on the Website, and therefore help Luxoscasino improve customers’ experience. 13.3 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, Luxoscasino recommends that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within Luxoscasino`s Privacy Policy or at www.aboutcookies.org. Please note that by deleting Luxoscasino`s cookies or disabling future cookies, you may not be able to access certain areas or features of the Website. 13.4 While Luxoscasino takes every effort to safeguard privacy, Luxoscasino, its Directors, Officers, and employees are not responsible for any damage caused by the obtaining of personal or personally-identifying information by a third party by any means, including theft, program error, human error, or by any means of malicious intent. 13.5 For the protection of Website Players and Luxoscasino, Luxoscasino will fully cooperate with any law enforcement authorities or court.
14. LUXOSCASINO HYPERLINK POLICY
14.1 Luxoscasino welcomes hyperlink establishment to its websites. The link should be established under the following conditions: It should be established on the home page of the Website, www.Luxoscasino.com. None of the Luxoscasino Website pages should be framed or inserted. It should not be construed as any form of Luxoscasino or Luxoscasino’s endorsement of your website or any sort of co-operation, partnership, or joint venture between you and Luxoscasino. You may not use any of Luxoscasino`s logos (i.e., Luxoscasino,) nor claim to have any affiliation to Luxoscasino or Luxoscasino`s games without Luxoscasino`s express, prior, written approval. Luxoscasino, when appropriate, may use links to other websites. Luxoscasino is not responsible for the contents of any of the information on any websites linked to its website. The inclusion of any link does not imply endorsement by Luxoscasino. 14.2 Where Luxoscasino provides hyperlinks to other websites, Luxoscasino does so for information purposes only. You use any such links at your own risk, and Luxoscasino accepts no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it, without Luxoscasino`s express written permission. 14.3 Luxoscasino is not responsible for the contents of any on-site or off-site pages referenced. The Player specifically acknowledges that Luxoscasino is not liable for the defamatory, offensive, or illegal conduct of other Players, links, or third parties and that the risk of injury from the foregoing rests entirely with the Player. Links from Luxoscasino on the internet to other websites do not constitute an endorsement from Luxoscasino. These links are provided as an information service only. It is the responsibility of the Player to evaluate the content, accuracy, and usefulness of information obtained from this or other websites. Since Luxoscasino is not responsible for the availability of these outside resources or their contents, please direct any concerns regarding any external link to its website administrator or webmaster.
15. LUXOSCASINO RESPONSIBLE GAMING POLICY
RESPONSIBLE GAMING 15.1 Luxoscasino wants all of our Players to have fun while playing at Luxoscasino.com, and this is why responsible gaming/gambling is always encouraged. Gambling should be a form of entertainment only, and should never place a burden on Players financially or emotionally. Borrowing money to play, spending above your budget, or using money allocated for other purposes is not only unwise but can lead to significant problems for you and others around you. We want you to enjoy playing on Luxoscasino, so bet responsibly and have fun! GETTING ASSISTANCE 15.2 There are many organizations that provide support to those who may develop a problem with gambling, and Luxoscasino recommends that Players contact a self-help organization for additional help and assistance. 15.3 The following websites offer advice and guidance. Each one contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support. www.gamblersanonymous.org www.gamcare.org.uk www.gamblingtherapy.org DO YOU HAVE A GAMBLING PROBLEM? 15.4 In case you are concerned about your gambling practices, there are a number of guidelines you may find useful: Try and establish limits for the amounts you want to wager or deposit. Consider how long you wish any wagering session to last before commencing, and be sure to keep an eye on the clock. Try not to let gambling interfere with your daily responsibilities. Please be aware that gambling is not advised if you are recovering from any form of dependency or if you are under the influence of alcohol or any other substance, including some prescription medication. Please be aware that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. Recognizing that you may be developing a gambling problem is the first step to regaining control. 15.5 Please bear in mind that: Gambling should be entertaining and not seen as a way of making money. You should avoid chasing losses. Only gamble what you can afford to lose. Keep track of time and the amount you spend gambling. 15.6 If you are concerned about your gambling practices, there are several guidelines you may find useful: Consider how long you wish any wagering session to last before commencing, and be sure to keep an eye on the clock. Try not to let gambling interfere with your daily responsibilities. Gambling is not advised if you are recovering from any form of dependency or if you are under the influence of alcohol or any other substance, including some prescription medication. Luxoscasino recommends that you consult your GP for more information. Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt. MANAGING YOUR PLAYING 15.7 For Players who enjoy gambling frequently, it is not uncommon to spend over their budget some of the time. Be advised that specific budget plans should be made to ensure your gambling expenditure is affordable. 15.8 Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly, and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor. PREVENTING UNDER AGE GAMBLING 15.9 You must be at least 18 years old to play at Luxoscasino. We undertake checks to ensure that no person under legal age has access to the Luxoscasino Website. Provision of inaccurate or dishonest information about a Player`s age will result in forfeiture of any winnings and may result in civil and/or criminal prosecution. PARENTAL CONTROLS 15.10 In order to protect minors from accessing the site Luxoscasino recommend that responsible Players install internet filtering software on their computers. There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer`s access to the internet. These include: Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com CYBERsitter filtering software, allowing parents to add their own sites to block: www.cybersitter.com
16. LUXOSCASINO SELF-EXCLUSION POLICY
16.1 If you feel your gambling is getting out of control and you would like some betting or play limitations, please contact Luxoscasino`s friendly Customer Services Team via email at: [email protected] and they can help advise you on available options. 16.2 For those customers who wish to restrict their gambling, Luxoscasino provides a voluntary self-exclusion policy, which enables you to close Your Account or restrict your ability to place bets or games on the Website for a minimum period of six months. Once Your Account has been self-excluded, you will be unable to reactivate the Account under any circumstances until the expiry of the period chosen under this part. At the expiry of the self-exclusion period, you will be entitled to re-commence use of the Services by contacting [email protected]. 16.3 If you believe you have a gambling problem or just wish to take an enforced break from gaming, Luxoscasino gives you the power to permanently exclude yourself from playing at Luxoscasino. If you choose to exclude yourself permanently, you will be barred from Playing Games at Luxoscasino. All you need to do is contact Luxoscasino`s friendly Customer Services Team via email at: [email protected] and indicate the period of self-exclusion you desire. The Luxoscasino Customer Services Team will process your request as soon as is practicable. Once the Luxoscasino Customer Services Team has acknowledged your request for self-exclusion, Your Account will then be blocked thereafter and will not be capable of reinstatement until after the expiry of the self-exclusion period specified. 16.4 If you would like to prevent access to gaming, wagering, or gambling facilities on the internet, various software is available to do so. GamblockTM www.gamblock.com blocks access to internet gambling sites on the internet. It can help problem gamblers avoid the dangers of unrestricted gambling. 16.5 Luxoscasino is committed to supporting Responsible Gambling initiatives. Luxoscasino suggests visiting www.responsiblegambling.org for further help if you feel that gambling starts to become a problem for you.
17. LUXOSCASINO COMPLAINTS, NOTICES, & DISPUTES RESOLUTION POLICY
17.1 Luxoscasino is committed and dedicated to offering all of our Valued Players the most secure, honest, and reputable gaming environment on the internet, ensuring that all transactions and gaming are conducted with the highest possible security, authenticity, and scrutiny. Luxoscasino adheres to the Provably Fair Gaming principles with all of Luxoscasino`s Games, and as such, every Luxoscasino Game offered must be demonstrably and provably fair. 17.2 To ensure fair gaming, Luxoscasino`s servers are hosted by Luxoscasino`s third party software provider and Luxoscasino has no control over the outcome of any Game or any result so that all of Luxoscasino`s Players experience the randomness of Luxoscasino`s Games using the same specification servers and random number generator for all Luxoscasino`s games. 17.3 Luxoscasino also offers to all of our registered Players the capacity to examine each and every result of their gaming history by way of a unique record which shows the customer`s immutable results within their Account Activity. 17.4 The third party software is routinely audited by leading international accounting firms to ensure all of their RNG Games are 100% random. Luxoscasino prides itself on fair gaming and publishes payout percentages that are corroborated by independent testing. 17.5 All staff and employees of Luxoscasino and any third party RNG providers are not permitted to play on any of the Luxoscasino Games with real money, nor are they permitted to enter any promotion, draw or competition offered by Luxoscasino. This is to ensure that Jackpot payouts and promotional prizes cannot be won “by the house”. 17.6 Luxoscasino and its software are in strict compliance with the relevant rules and regulations of Luxoscasino`s stringent Anjouan licensing authorities. 17.7 Luxoscasino prides itself on the delivery of world class Customer Support and Player Experience. Luxoscasino is immensely grateful and humbled by its exponential growth through word of mouth and customer referrals by friends and family members. Luxoscasino`s Management, as well as every individual member of our Development and Customer Services Teams, pride themselves on always meeting and exceeding all Player expectations in every respect, including the Games themselves as well as the speed of Deposit and Withdrawal of Players` Funds. Luxoscasino`s motto is “The Customer is Always Right!” and you should rest assured that Luxoscasino`s Customer Support Staff and Management will always do everything within their power to ensure a pleasurable gaming experience for all of Luxoscasino`s Valued Players, pursuant to the Terms and Conditions. NOTIFYING LUXOSCASINO 17.8 If you are in any way dissatisfied with the quality of service provided by Luxoscasino, please do not hesitate to contact our friendly Customer Services Team, who will be happy to address any concerns and do everything we can to make matters right. Should you have any issue with any aspect of your Luxoscasino gaming experience, we wish to hear from you in order to have the opportunity to make it right for you. 17.9 Should you wish to have Luxoscasino look into and address any issue, please contact us by email to [email protected]. Please describe your question with all available details and Luxoscasino will get back to you within 72 hours. 17.10 Luxoscasino will endeavour to resolve customer disputes as quickly and favourably as possible and will do all it can to ensure a fair and satisfactory outcome for all of Luxoscasino`s Players. 17.11 You acknowledge that Luxoscasino`s random number generator will determine the outcome of all games played through Luxoscasino.com, and you accept the outcomes of all such Games. You further agree that in the unlikely event of a disagreement between the result that appears on your screen and the Luxoscasino Game Server, the result that appears on the Luxoscasino Game Server shall prevail, and you acknowledge and agree that Luxoscasino`s records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. 17.12 When Luxoscasino wishes to contact you, Luxoscasino may do so using any of your contact details on your Luxoscasino account. Notices will be deemed to have been properly served and received by you immediately after an email is sent or after Luxoscasino has communicated with you directly.
18. EVENTS OUTSIDE LUXOSCASINO`S CONTROL
18.1 Luxoscasino will not be liable or responsible for any failure to perform, or delay in performance of, any of Luxoscasino`s obligations under the Terms and Conditions that is caused by events outside Luxoscasino`s reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“). 18.2 Luxoscasino`s performance is deemed to be suspended for the period that the Force Majeure Event continues, and Luxoscasino will have an extension of time for performance for the duration of that period. Luxoscasino will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Luxoscasino`s obligations may be performed despite the Force Majeure Event. IT FAILURES, ERRORS, OR OMISSIONS 18.3 Where problems occur in the software or hardware used by Luxoscasino to provide the Services, Luxoscasino will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other Players, Luxoscasino will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on Luxoscasino’s server immediately prior to the occurrence of the problem). 18.4 Numerous circumstances may arise where a bet or wager is accepted, or a payment is made, by Luxoscasino in error. A non-exhaustive list of such circumstances is as follows: 18.4.1 Where Luxoscasino misstates any odds or terms of a bet or gaming wager to You as a result of an obvious error or omission in inputting the information or setting up a game, or as a result of a computer malfunction; 18.4.2 Where Luxoscasino has made a ‘palpable error’. A palpable error occurs where: 18.4.3 In relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or 18.4.4 In relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring; 18.4.5 Where Luxoscasino has continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’); 18.4.6 Where an error has been made as a result of a Prohibited Practice; 18.4.7 Where Luxoscasino should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules; 18.4.8 Where an error is made by Luxoscasino as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or 18.4.9 Where an error has been made by Luxoscasino as to the number of free bets and/or bonuses that are credited to Your Account— With any such circumstances being referred to as an “Error”; 18.5 Luxoscasino reserves the right to: 18.5.1 Correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through Luxoscasino (absent the publishing error) at the time that the bet was placed, and the bet will be deemed to have taken place on the terms which were usual for that bet; or 18.5.2 Where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return your stake into Your Account; or 18.5.3 In circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in the Terms and Conditions. 18.6 Any funds which are credited to Your Account or paid to You as a result of an Error shall be deemed to be held by You on trust for Luxoscasino and shall be immediately repaid to Luxoscasino when a demand for payment is made by Luxoscasino to You. Where such circumstances exist, if you have funds in Your Account, Luxoscasino may reclaim these funds from Your Account pursuant Terms and Conditions. Luxoscasino agrees that Luxoscasino shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable. 18.7 Neither Luxoscasino (including Luxoscasino`s employees or agents) nor Luxoscasino`s partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by Luxoscasino or an error by You. 18.8 You shall inform Luxoscasino as soon as reasonably practicable should you become aware of any Error. 18.9 Where You have used funds that have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, Luxoscasino may cancel such bets and/or withhold any winnings which You may have won with such funds, and if Luxoscasino have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You in trust for Luxoscasino and You shall immediately repay to Luxoscasino any such amounts when a demand for repayment is made by Luxoscasino to You.
19. LEGAL USE OF THE WEBSITE
19.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. Luxoscasino does not intend that the Website should be used for betting, gaming, or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America, and including but not limited to those territories listed on the Website. The fact that the Website is accessible in any such country or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation, or invitation by Luxoscasino for the use of or subscription to betting, gaming, or other services in any jurisdiction in which such activities are prohibited by law. 19.2 It is your responsibility to determine the law that applies in the location in which you are present. You should ensure that you will be acting legally in your jurisdiction in opening Your Account and/or using the Website, and you represent, warrant, and agree that you will do so. 19.3 If it becomes apparent to Luxoscasino that You are resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, Luxoscasino shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for Luxoscasino to do so. BREACH OF THE TERMS OF USE 19.4 You will fully indemnify, defend and hold Luxoscasino and Luxoscasino`s officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with: 19.4.1 The access to and use of the Services by You or by anyone else using Your username and password; and/or 19.4.2 Any breach by You of any of the terms and provisions of the Terms and Conditions. 19.5 Where You are in breach of the Terms and Conditions, Luxoscasino may at Luxoscasino`s sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of Luxoscasino`s intended action if You do not do so, provided always that such notification shall not be a pre- condition to any suspension or termination of Your Account. 19.6 Luxoscasino has the right to disable any Player identification code or password, whether chosen by You or allocated by Luxoscasino, at any time, if in Luxoscasino`s reasonable opinion You have failed to comply with any of the provisions of the Terms and Conditions. 19.7 In addition to any other remedy available, if You breach any of the Terms and Conditions, Luxoscasino shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You in accordance with the Terms and Conditions. COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY 19.8 The following practices (or any of them) in relation to the Services: Abuse of bonuses or other promotions; and/or Using unfair external factors or influences (commonly known as cheating); and/or Taking unfair advantage (as defined below); Opening any Duplicate Accounts; and/or . Undertaking fraudulent practice or criminal activity (as defined below); Constitute “Prohibited Practices” and are not permitted and will constitute a material breach of the Terms and Conditions. Luxoscasino will take all reasonable steps to prevent and detect such practices and to identify the relevant Players concerned if they do occur. Subject to the above, however, Luxoscasino will not be liable for any loss or damage which you may incur as a result of any Prohibited Practices, and any action Luxoscasino takes in respect of the same will be at Luxoscasino`s sole discretion. 19.9 If you suspect a person is engaged in any Prohibited Practice, you shall, as soon as reasonably practicable, report it to Luxoscasino by emailing Luxoscasino at [email protected]. 19.10 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services. 19.11 If: 19.11.1 Luxoscasino have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of Luxoscasino`s belief shall include the use by Luxoscasino (and by Luxoscasino`s gaming partners and Luxoscasino`s other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or 19.11.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or 19.14.3 In Luxoscasino`s reasonable opinion Your continued use of the Services may be detrimental to Luxoscasino`s regulated status, including Luxoscasino`s continued ability to be licensed by the Licensing Authority; or 19.14.4 You become bankrupt or suffer analogous proceedings anywhere in the world; then 19.14.5 Luxoscasino shall have the right, in respect of Your Account (as well as any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this part. Furthermore, the rights set out in this part are without prejudice to any other rights (including any common law rights) that Luxoscasino may have, whether under the Terms and Conditions or otherwise, and including in connection with any suspension and/or termination of Your Account. 19.15 For the purposes of these Terms and Conditions: 19.15.1 “Fraudulent practice” means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: Fraudulent charge-backs and rake-back activity; The use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned, or otherwise unauthorized credit or debit card, as a source of funds; The collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by Luxoscasino); Any attempt to register false or misleading account information; and Any actual or attempted act by You which is reasonably deemed by Luxoscasino to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud Luxoscasino and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes Luxoscasino any damage or harm; 19.15.2 “Criminal activity” shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where You are playing from or where Your IP has been registered; and 19.15.3 Unfair advantage” shall include, without limitation: 19.15.4 The exploitation of a fault, loophole or error in Luxoscasino`s or any third party’s software used by You in connection with the Services (including in respect of any game); 19.15.5 The use of third-party software, bots, multiple IP addresses, or analysis; or 19.15.6 The exploitation by You, of an Error as defined below, in any case, either to Your advantage and/or to the disadvantage of Luxoscasino or others. 19.16 In exercising any of Luxoscasino`s rights in relation to a Prohibited Practice, Luxoscasino shall use all reasonable endeavours to ensure that, while complying with Luxoscasino`s regulatory and other legal obligations, Luxoscasino exercises such rights in a manner which is fair to You and to Luxoscasino`s other customers. 19.17 Luxoscasino reserves the right to inform relevant authorities, other online gaming or gambling operators, other online service providers, and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with Luxoscasino to investigate any such activity. DISCLAIMER OF LIABILITIES 19.18 Neither Luxoscasino nor any of its Directors, Officers, or employees shall be held liable for any improper or incorrect use of the information described and/or contained herein, and assumes no responsibility for anyone`s use of the information. In no event shall Luxoscasino or its Directors, Officers or employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any hypothesis or theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the Website, even if advised of the possibility of such damage. 19.19 This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behaviour, negligence or under any other cause of action. 19.20 Luxoscasino and any other parties involved in creating, producing, or delivering the Website assume no responsibility for, and shall not be liable for, any damages to or interference with equipment, programs, files, or other property (for example, from viruses) whether such damages are related to access or use of the Website or other locations accessible through the Website. Your sole remedy for dissatisfaction with or damage sustained in connection with the Website is to stop using the Website. Your permission to use the Website may automatically terminate without notice at Luxoscasino`s sole discretion. 19.21 Your access to and use of the Website are at Your own risk. Under no circumstances, including but not limited to negligence, shall Luxoscasino, its Directors, Officers and employees and any other parties involved in creating, producing, or delivering the Website be liable for any damages whatsoever (including, without limitation, any direct, incidental, consequential, indirect, or punitive damages) arising out of or related to Your access to, use of, or inability to access or use the Website, or other locations accessible through the Website, even if Luxoscasino or a Luxoscasino authorized representative has been advised of the possibility. DISCLAIMER OF WARRANTIES 19.22 Your access to and use of the Website are at your own risk. Under no circumstances, including but not limited to negligence, shall Luxoscasino, its Directors, Officers and employees and any other parties involved in creating, producing, or delivering the Website be liable for any damages whatsoever (including, without limitation, any direct, incidental, consequential, indirect, or punitive damages) arising out of or related to Your access to, use of, or inability to access or use the Website, or other locations accessible through the Website, even if Luxoscasino or a Luxoscasino authorized representative has been advised of the possibility DISCLAIMER OF DATA ACCURACY 19.23 The Player expressly agrees that use of Luxoscasino`s Website is at the Player`s own risk. Luxoscasino does not warrant that the service will be uninterrupted or error free. The documents published on this server could contain technical inaccuracies or typographical errors. The information on the Website may be inaccurate, incomplete, or out of date, and Luxoscasino makes no commitment to update such information. Changes may be made periodically to laws, regulations, rules, and similar materials; these changes may or may not be incorporated in any new materials on the Website. If you have obtained information from Luxoscasino from a source other than Luxoscasino, be aware that electronic data can be altered subsequent to original distribution. It is recommended that careful attention be paid to the contents of any data associated with a file, and that the originator of the data or information be contacted with any questions regarding appropriate use. If you find any errors or omissions, Luxoscasino encourages you to report them to Luxoscasino by email to: [email protected]. EXCLUSION OF LIABILITY 19.24 Your access to and use of the Services is at Your sole option, discretion, and risk. Luxoscasino shall not be liable for any attempts by You to use the Services by methods, means, or ways not intended by Luxoscasino. 19.24.1 Luxoscasino will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. Luxoscasino does not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby excludes (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, Luxoscasino does not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses, or other errors. 19.24.2 Luxoscasino (INCLUDING LUXOSCASINO GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY: LOSS OF DATA; LOSS OF BUSINESS OPPORTUNITY; LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION; BUSINESS INTERRUPTION; OR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES. VIRUSES, HACKING AND OTHER OFFENCES 19.25 You shall not: corrupt the Website; attempt to gain unauthorized access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website; flood the Website with information, multiple submissions or `spam`; knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful; interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website; attack the Website via a denial-of-service attack or a distributed denial-of-service attack. Luxoscasino will report any suspected breach to the relevant law enforcement authorities, and Luxoscasino will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately. 19.25.1 Luxoscasino will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website nor does Luxoscasino warrant or guarantee that Website is free from malicious software as the result of the malice of others. SEVERABILITY 19.26 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Luxoscasino’s original intent. THIRD-PARTY RIGHTS 19.27 With the exception of Luxoscasino’s Group companies, unless these Terms of Use expressly state otherwise, a person who is not a party to these Terms of Use has no right to enforce any of the terms. COPYRIGHT & INTELLECTUAL PROPERTY RIGHTS 19.28 Whilst Luxoscasino encourages Players to post socially about their Luxoscasino gaming experiences, no one may use contents of the Website, such as text, images, audio, and video, for commercial gain without Luxoscasino`s prior written permission. Please send an email to Luxoscasino for permission requests to: [email protected]. 19.28.1 Luxoscasino shall remain the sole and exclusive owner of all rights, title, and interest in and to all information created and posted for inclusion on the Website, and are protected by proprietary rights, such as copyright, trademark, rights of publicity, etc. Unauthorized copying or use of items from the Website can lead to enforcement actions by the holders of proprietary rights, severe penalties, and, in some instances, criminal actions. To the extent that any material comprised within the Services may be downloaded or printed, then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use. 19.28.2 All intellectual property rights in the name of Luxoscasino, Luxoscasino.com, and Lemonia International (Pvt) Ltd, including but not limited to its logos, designs, trademarks and other distinctive brand features of Luxoscasino and any content provided by Luxoscasino or any third party Group Company for inclusion on the Website vest solely in Luxoscasino or the applicable third party Group Company. 19.28.3 No rights whatsoever are granted to use or reproduce any trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use. You agree not to display or use such logos, designs, trademarks, and other distinctive brand features in any manner without Luxoscasino`s express prior written consent. TRANSFER OF RIGHTS AND OBLIGATIONS 19.29 Luxoscasino reserves the right to transfer, assign, sublicense, or pledge the Terms of Use (an `assignment`), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You. 19.29.1 You may not assign, sublicense, or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use. CHANGES TO THE TERMS OF USE 19.30 Luxos Casino may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance, or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website. 19.30.1 Where Luxoscasino wishes to make substantial changes to the Terms of Use, Luxoscasino will give You as much prior notice of such changes as is reasonably practicable. For minor or insubstantial changes, Luxoscasino may not give You any notice of such changes, so You are advised to review the Terms of Use on the Website on a regular basis. 19.30.2 Where Luxoscasino makes changes to the Terms of Use which Luxoscasino wishes to notify You of, Luxoscasino will do so by such method of notification as Luxoscasino may, in Luxoscasino`s sole discretion, deem appropriate. LAW AND JURISDICTION 19.31 These Terms of Use shall be governed by and interpreted in accordance with the laws of England. Luxoscasino is licensed and regulated by the Anjouan Gaming Board under license number ALSI-152406032-FI3 and is operated by Lemonia International (Pvt) Ltd, incorporated in Sri Lanka under company number PV00300268.
20. CONTACTING LUXOSCASINO
20.1 Luxoscasino`s friendly Customer Services Team may be contacted 24 hours a day directly via Live Chat on the Luxoscasino.com Website, or via e-mail to: [email protected].