Frequently Asked Questions
How can I view my betting history?
Click here to view your betting history.
I accidentally placed the wrong bet. Can I cancel it?
After placing a bet, cancellation is not possible.
Can I have more than one Luxos account?
Unfortunately, it is only allowed to open one account during your lifetime; even if an old account is closed down, you would have to request [email protected].
Can I change my registered email address?
Yes, it is possible to change your e-mail address. Kindly contact our [email protected] to do so.
Can I permanently close my Luxos account?
If you would like to permanently close your account, please contact a member of our Member Support team either by using our Live Chat feature or by emailing [email protected].
How do I access my Luxos account?
Log in to your Luxos account by tapping ‘Log In/Register’ at the top of the site. Enter your email address (or unique Member Number, which was provided to you when you first registered) and your password.
How do I change my password?
To head over to your Account Settings and change your password, please tap change password Follow the instructions and tap ‘Update Password’ to confirm your changes
I've forgotten my password - what do I do?
No problem! You can reset your password by tapping ‘Log In/Register’ at the top of any page on the site and click on "Forgot Password?". We'll then email you (using the email address registered to your Luxos account) with further instructions.