Sorry you're having trouble—we're here to help. Try these quick steps first: 1. Rotate your screen - Some games work best in landscape mode, so try turning your device sideways. 2. Refresh the page - A simple refresh often fixes loading issues. 3. Clear your cache and cookies – This can resolve performance and display problems. 4. Try a different browser – If you're using Internet Explorer, switch to Google Chrome, Firefox, or Safari Still Not Working? If the issue continues, please get in touch with our Member Support team. We're happy to help via Live Chat or email us at: [email protected] To help us investigate and resolve things faster, please include as much information as possible.