Frequently Asked Questions
Why do you need to verify my identity and account?
In line with the regulations applied to all gambling providers, under our licence, we may be required to conduct enhanced due diligence checks in order to ensure that our customers are gambling safely, affordably, and responsibly. These checks help us to verify that you have a reliable and sufficient source of wealth/income with which to gamble.
The main reasons for verification are:
1. Age: We must confirm that you're of legal age to gamble in your country.
2. Self-Exclusion: We must check whether you've self-excluded from gambling.
3. Identity: We must confirm that you are who you say you are.
4. Winnings: We must ensure all our pay-outs go to the right people!
You can read more about verification requirements on the responsible gambling here.