Frequently Asked Questions
What type of payment methods are accepted in Luxos?
Which currencies are supported on Luxos?
Currently, we accept all payment methods in EUR, USD, MXN, PHP & Currently, we support BTC and USDT. Future updates will include additional currencies.
Where can I check deposit and withdrawal transaction details?
Click here to View your transaction history.
How long does it take for deposits to show in my account?
For Fiat currencies, you won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away. However, that will depend on the payment method you choose.
What are your minimums on deposits and withdrawals?
The minimum amount we allow you to deposit is $10. For minimum withdrawal limits, the amount is shown on your screen when you make a withdrawal request.
What to do if my deposit transaction failed, but the amount has been debited from my account?
If the transaction fails, your amount will be refunded shortly. In case of any issues, please contact our support team.
The receiver bank is required to reverse the funds against the failed transaction within 2 hours. In some cases, the Receiver Bank can take up to 24 hours to reverse the funds.
How do I deposit money into my Luxos account?
You can top up the funds in your Luxos account balance in the Deposit area here.
How do I add or change my payment method?
You can update your payment details online in your ”My Wallet” area under "Payment Details". Head there now by tapping here.
Why was my deposit unsuccessful?
There are a number of reasons why your deposit may have failed. Don't hesitate to get in touch with our Member Support team either via the Live Chat feature on the site or by emailing [email protected], and they’ll be able to provide you with further information.